Christmas SaleUpdated 5 months ago

• What is your Cyber Week offer?

This year we’re going bigger than ever with up to 40% off sitewide. Wallets and cardholders are discounted at 30-40% off, while you can avail of 50% off our Gifting Bundle, available while stocks last.

Please note that our Cyber Week Bundle with Engraving is only available for delivery to US addresses. For countries outside of the US, you can check our Gifting Bundle which is available here.

Do I need a discount code to apply the Cyber Week offer?

No! All of the discounts are applied to the products on the website.

• The product I want to purchase is not discounted

Some products are not included in the Cyber Week sale. If you have a question about a product that is not discounted, feel free to reach out to our Support team and they will be happy to assist you further.

• How long will it take to receive my order?

We ship our items within 1-2 business days from the moment of purchase. Standard delivery times vary per region and can be found here. Carriers are dealing with higher volumes than normal during the Black Friday / Cyber Week period, so please allow some extra business days for your items to arrive.

• How will my package be delivered?

Smaller items like wallets are delivered to your mailbox in a secure bubble-wrapped mailer, while larger items are delivered in cardboard boxes.

Once your order is shipped, you will receive an email with your tracking information. Please ensure you are available at the delivery location to receive your parcel, as Ekster are not responsible for packages which are misplaced after the tracking has been confirmed as delivered.

• Can I return items purchased during Black Friday?

At Ekster, items can be returned for a full refund within 100 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. Engraved items are not eligible for returns.

Please note: Returns are free, although a small $15 shipping fee will be deducted from your refund for larger items such as backpacks.

• Is there a warranty on products purchased during Black Friday?

All our wallets and accessories come with a 1 year warranty from the date of delivery. Quality control is one of our main priorities, but we know that it’s normal for some issues to arise during production. Our 1 year warranty policy protects your purchase from any manufacturing defects that may arise within the first year of use. Backpacks and add-ons have a two year warranty from the moment of purchase.