I haven't received my order, what should I do?Updated 3 days ago
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.
Weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order.
If your order status indicates that it has been delivered but you cannot locate the package, we recommend taking the following steps:
- Contact your local carrier directly as they will have specific information about the delivery details.
- Check with your neighbors, especially if you were not at home at the time of delivery. The parcel may have been collected on your behalf.
Please ensure that your address is correct as per our records. If these steps do not help in locating your package, please get back to us so that we can assist you further.
*In the event of a missing or lost delivery, you must contact us within 7 business days of the delivery date.