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Ekster | Customer Support

<p>If you have encountered a quality issue with your product, please reach out to our team via our Contact Form and they will be happy to troubleshoot the issue with you.</p>

If you have encountered a quality issue with your product, please reach out to our team via our Contact Form and they will be happy to troubleshoot the issue with you.

My engraved item is damaged, how do I proceed?

Wallet Engraving

How long will it take to receive my order?

How much does shipping cost?

How do I track my order?

What payment options do you accept on your website?

Do I need to pay additional customs or duties on my order?

What carriers do you ship with?

I haven't received my order, what should I do?

Christmas Sale

Do you offer free shipping?

Why can’t I track my order?

How do I apply promo/discount codes?

My promo code isn’t working

Where do I get promo codes/discounts?

Can I use two different methods of payment for a single purchase?

I received a Free Gift code. How can I add it to my order?

I forgot to add a promo code but already made a purchase.

Shipping and Delivery

How do I cancel or change my order?

I received the wrong item, what should I do?

Where can I view my order history?

I'm missing an item, what should I do?

I received a faulty item, what should I do?

Why was my order canceled multiple times?

Will pricing information be included on the packing slip?

Orders

What is Ekster's return policy?

How do I make a return?

Can I exchange an item for something else?

Do I have to pay for my return?

How soon will I get my refund?

What items are not eligible for return?

I didn't get a return label, what should I do?

How long does it take for a refund to process on my credit card?

Returns & Refunds

Engraving - FAQ Summary

How much does engraving cost?

How long will it take to receive my item?

What and where can I get engraved?

Can I choose a colour for the engraving?

I want to edit my order after it has been placed, how can I do this?

I can’t find the engraving option for the product I wish to order, how can I place my order?

I’m based outside of the US, how do I order an engraved item?

How can I return my engraved item?

I want to place a bulk order for engraved products, how can I do this?

Can I get engraving on a wallet I already own?

What is Ekster's Warranty Policy?

How do I make a warranty claim?

Does the 24 month warranty cover purchases from third-party suppliers?

What is Ekster’s Limited Lifetime Warranty with ekster+?

I’m not a member of ekster+, but I require a spart part for my product?

Warranty

User Manual - Parliament Wallet

User Manual - Senate Cardholder

User Manual - Aluminum Cardholder

User Manual - Carbon Fiber Cardholder

User Manual - Modular Bifold

User Manual - Cardholder for Airtag

User Manual - Wallet for Airtag

How do I care for my wallet?

How does the cardholder work to keep my cards inside it?

Can I put paper or metal cards inside my cardholder?

Can I carry coins in my wallet?

I have my wallet, but where is my cardholder?

Can I carry my wallet in my back pocket?

What does RFID stand for, and what does it do?

What should I do if my cardholder is not ejecting cards properly?

Wallet and Cardholder FAQ's

Wallets & Cardholders

User Manual - Tracker Card

User Manual - Key Tracker

User Manual - Finder Card

What is the battery life of the Tracker Card?

How do I track my wallet?

Is the Tracker Card waterproof and heatproof?

How does Crowd Locate work?

How do I reset my Tracker Card?

How do I unpair / remove my Tracker Card from my device?

Tracker Card Voice Activation

How to set up your Key Tracker

My Tracker Card isn't charging, what should I do?

How do I change the battery of my Key Tracker?

How to set up your Tracker Card

Tracker FAQ's

What is the battery life of the Finder Card?

Is the Finder Card waterproof and heatproof?

How to set up your Finder Card

How do I reset my Finder Card?

How do I unpair / remove my Tracker Card from my device? copy

My Finder Card isn't charging, what should I do?

Finder Card FAQ's

Trackers

User Manual - Grid Duffel Backpack

User Manual - Grid Backpack

User Manual - Camera Cube

User Manual - Tech Case

User Manual - Laptop Powerbank

User Manual - Weekender

User Manual - Laptop Sleeve

User Manual - iPhone 12 Case

Grid Backpack - FAQs

Grid Duffel Backpack - FAQs

Luggage & Cases

User Manual - Key Holder

User Manual - Key Case

Accessories

Products

What is ekster+?

How do I redeem my points?

How do I create an ekster+ account?

I'm not seeing points in My Account

ekster+ referral program

I’m having trouble logging in

How does the referral program work?

ekster+ Loyalty Program

How can I reach you by phone?

Press

Corporate Sales

How do I unsubscribe from email and SMS?

Vincero Discount Codes

Nift Gift Card

Do you have a physical store?

How can I collaborate with your brand?

Other

Terms of Sale

Terms of Use

Limited Warranty

GDPR / CCPA

Pricing Terms

Legal

Artlanta x Ekster

My engraved item is damaged, how do I proceed?Updated a year ago